Returns & Refunds

If something isn't right, I want to fix it. Here's exactly how it works.

The short version

You have 30 days from delivery to start a return. Email ginajames.wellness@gmail.com with your order number and a photo if something arrived damaged, and I'll send you return instructions. Please don't send anything back before you hear from me, or I may not be able to track it.

What can be returned

Unworn, unwashed items in original packaging with tags still attached.
Anything that arrived damaged, faulty, or that isn't what you ordered. That's on me, and I cover the return shipping.

What can't be returned

Intimates and lingerie once worn or once the hygiene seal is broken. This is a health rule, not a preference, and every intimates retailer works this way. If the size is wrong and the piece is unworn with tags on, it can absolutely come back.
Body oils, lotions, and anything for intimate use once opened.
Digital downloads, because a file can't be sent back. If it won't open, or it isn't what the page described, email me. I'll fix it or refund you.

Refunds

Once your return arrives and passes a quick check, I'll refund the original payment method within 5 to 10 business days. Your bank may take a few days more to show it.

Original shipping costs aren't refunded unless the item was faulty or wrong. Return shipping is yours to cover for a change of mind, and mine to cover if I got it wrong.

Exchanges

The fastest way is to return the original for a refund and place a new order for the size you want, so you don't lose the piece to someone else while it's in transit.